General Frequently Asked Questions.

Where are you located?

Ability Medical Health & Wellness is located in Boynton Beach, Florida.

12040 S. Jog Rd.

Boynton Beach, FL 33437

Reach us toll free at (800)-376-5542 or email us at info@abilityhealthandwellness.com


What are your hours?

Our hours are:
Monday – Friday: 9:00am – 5:00pm (EST)
Saturday – Sunday: Closed


What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and checks.


Do you accept health insurance?

Ability Medical currently accepts most PPO & State insurances including but not limited to: Aetna, United Healthcare, Humana, BlueCross BlueShield. We offer direct billing to your healthcare provider saving time and money.


Unfortunately I only speak Spanish, is there someone to help me ?

Ability Medical has a diverse staff and employs bi-lingual individuals who would be more than happy to assist you.


What equipment is covered by my insurance?

Medicare covers durable medical equipment that your doctor prescribes for use in the client’s home. DME is “durable,” used for a medical reason, is not usually useful to someone who is not sick or injured, and must be used within the home to accomplish daily mobility related activities. Bathroom safety equipment is not a covered benefit through Medicare.


Can Ability Medical Health & Wellness remove my old equipment for disposal ?

We require that the home be ready for the new medical equipment we deliver and that all existing furniture is moved prior to our arrival. If no space is available, we ask that you contact us to reschedule the delivery. Unfortunately, we are unable to dispose of your existing furniture.


Why do you require a detailed Physician’s Order?

A detailed prescription is the documentation that is provided by your physicians to support the need of the product or services we are providing. The detailed prescription must include the client’s name, DOB, a description of the items including HCPCS codes, diagnosis, length of need, and physician’s detailed information, and the physician’s signature and date. All insurance companies, including Medicare, require a detailed prescription in order for us to bill your equipment.


Medical Professional Frequently Asked Questions.

Where can I find referral documentation?

Up-to-date referral documentation can be found in our convenient online Document Library. Our referral documentation includes instructions and regulations for all insurance providers we are in-network with. All necessary referral documents can be downloaded and faxed or emailed to Ability Medical. We also offer an Online Referral Portal for faster referral processing. If you have referral questions, please call 877-399-1136 and select Option 2.

Insurance Billing Frequently Asked Questions

Can I return an insurance order?

If your order has not already been submitted to your insurance company, and your return is still within the requirements of our Return Policy, your order can be returned. If your order has been submitted to your insurance company you cannot return your order. Once we have submitted to your insurance, we have no way of stopping the billing process and therefore we cannot reimburse.


Do the prices on your site reflect insurance pricing?

No, the prices displayed on our website are discounted prices meant for cash-and-carry customer. If you need to know the cost up front, call us and we can give you accurate insurance pricing. If you have an existing insurance account with us, we will be able to tell you what you will pay after any deductibles and co-pays. If you’re not a current customer, we will still be able to give you a general idea of the cost.


How much does this service cost?

The initial consultation with a medical supply professional is completely free of charge. After careful evaluation of your situation, the medical supply specialist provides a quote for the medical supplies requested and associated costs. Every case is different, and we are dealing with many unique situations, which is why it is impossible to determine a flat price to cover every scenario. Please call us to discuss your needs. Most of the time we are able to provide medical supplies for little to no-out of pocket expense.


Incontinence Frequently Asked Questions.

What Type of Incontinence Product Do I Need?

Adult Incontinence, also referred to as bladder leakage, affects over 25 million people in the United States. We sell adult diapers, underwear, liners, under pads, gloves, ointments, wet wipes, and gender specific products.

It is important to identify the right adult incontinence products in order to manage symptoms, avoid embarrassment and skin irritation. The six types of adult incontinence are: Stress, Urge, Overflow, Functional, Reflex and Mixed.

  • Bladder pads are best for stress, urge, and overflow incontinence.
  • Guards are best for stress, urge, and overflow incontinence.
  • Belted shields are best for stress, urge, and overflow incontinence.
  • Protective underwear is best for urge, overflow, and functional incontinence.
  • Adult briefs are best for functional and reflex incontinence.

Rental Frequently Asked Questions.

What is your rental policy?

Ability Medical Health & Wellness rents scooters, manual wheelchairs, power wheelchairs, folding ramps, hospital beds, medical air mattresses, patient lifters,knee walkers, rehab shower commode chairs and hip chairs to the South Florida area. Our equipment can be rented for both short term and long-term purposes. Delivery fees, which includes pick-up, range from $50 to $100 for the immediate South Florida area. All delivery fees are subject to tax in Florida; the rental fees for scooters and hip chairs are taxed, though wheelchairs, hospital beds patient lifts and most of our rentals are not.

We only bill for the actual length of the rental. If you choose to return the product prior to the anticipated pickup date, you will only be billed for the rental period. Ability Medical can sometimes arrange for a rent-to-purchase option on long term rentals.We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.

Wheelchair Rentals Frequently Asked Questions.

Will Medicare or my insurance pay for my wheelchair rental?

We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.


Will I be charged sales tax?

Wheelchairs are not taxed, but delivery fees are subject to tax in Florida.


What if something goes wrong with my wheelchair?

Ability Medical checks and tests all wheelchair rentals before they go out. We are confident that you won’t have any problems, but if you do, we will repair the wheelchair at no cost as soon as possible.


What if I want to return my wheelchair before the rental is up?

We bill in weekly and monthly increments, and will only bill for the actual length of the rental. If you choose to return the wheelchair prior to the anticipated pickup date you will only be billed for the rental period.


What if I want to purchase my wheelchair?

Ability Medical also sells new and used Pride, Invacare and Drive Medical manual and powered wheelchairs. We offer a rent to purchase option on some chairs. There is free delivery on all sales over $100.


Hospital Bed Rentals Frequently Asked Questions.

Will Medicare or my insurance pay for my hospital bed rental?

We will not bill or coordinate benefits for short-term rentals, but if your insurance does cover these services, we can provide any information needed to help you file your claim.


Will I be charged sales tax?

Hospital beds are not taxed, but delivery fees are subject to tax in New York, New Jersey, and Connecticut.


What if something goes wrong with my hospital bed?

Ability Medical checks and tests all hospital bed rentals before they go out. We are confident that you won’t have any problems, but if you do, we will repair the bed at no cost as soon as possible. All hospital beds come with an emergency hand crank to override the motors in the event of a power failure or if the motors fail to operate.


What if I want to return my bed before the rental is up?

We bill in monthly increments, and will only bill for the actual length of the rental. If you choose to return the bed prior to the anticipated pickup date, you will only be billed for the rental period.


What if I want to purchase my bed?

Ability Medical also sells new and used Invacare and Drive Medical hospital beds and accessories. Sometimes we will arrange for a rent to purchase option on long term rentals. We always offer free delivery on purchases over $100.